Your System of Record for Service Cost Recovery

iungo makes cost recovery simple, transparent, and fully traceable. Build a clean internal catalogue of shared services — phones, rooms, equipment, digital tools, anything — complete with pricing, ownership, and approval rules. Then automatically allocate costs back to departments using consistent, rules-based chargeback.

Key benefits:

• Clear, customizable internal service catalogue 
• Pricing, ownership & approval workflows built-in 
• Automated, rules-based cost allocation 
• Predictable monthly budgeting for departments 
• Less manual reconciliation and fewer disputes 
• Full transparency into who consumes what

iungo reconciles Cisco call activity with carrier billing to ensure every extension, feature, and voicemail is properly assigned — and every long-distance or usage charge is accounted for. No more unassigned phones, unclear charges, or end-of-month digging.

Key benefits:

• Real-time assignment of extensions & features 
• Identify unassigned or orphaned phones instantly 
• Match long-distance & usage to actual users 
• Clear visibility into call trends & costs 
• Audit-ready reports for Finance & Telecom teams

iungo surfaces mismatches, variances, and exceptions automatically — before chargeback runs. Month-end reconciliation becomes predictable, accurate, and consistent, with less manual review required from IT or Finance.

Key benefits:

• Automated variance & exception detection 
• Reconcile services against billing with confidence 
• Identify missing charges, overbilling & anomalies 
• Streamlined monthly chargeback cycles 
• Transparent reporting for Finance, IT & Leadership

iungo enhances cost recovery by ensuring managers can easily review and approve the services and charges associated with their teams — with clear visibility and auditable records. Each month, managers receive a straightforward email linking directly to their team’s devices and charges — where they can approve all, flag issues, or dispute specific devices in seconds.

Key benefits:

• Automatic manager assignments via Active Directory or manual setup
• Monthly approval emails sent without IT intervention, streamlining the mobility dashboard process
• Approve all, or dispute specific devices with just a click
• Dispute tickets generated instantly with manager notes for efficient wireless management
• Managers can drill down into sub-teams
• Finance can see approval status and all disputed items in real time